Perhaps the biggest difference between Eagle and other training firms is our relentless focus on the user. Eagle’s trainers and curricula are geared entirely on creating new patterns of behavior in the user, patterns that integrate the tool into the personal workday and generate habits of success.

Yes, the technology is important. The software and hardware must work or the deployment fails. But code, interfaces, and devices can be tested, refined, improved and reprogrammed. Your internal IT staff can readily diagnose technical problems and react on-the-fly.

Changing User Behavior

Not so with user problems. It’s one thing to recognize a user issue. It’s another one entirely to fix it. Fear, uncertainty, and the general human resistance to change make altering user behavior extremely complicated. Users need to accept and adopt the “new way” in the most personal sense—their behavior patterns must be different tomorrow than they are today. If your training doesn’t accomplish this, every penny of capital and every ounce of effort invested in the project will be wasted.

Eagle’s training methods are designed to meet the special challenges presented by today’s software applications and mobile devices. The highly interactive, extremely hands-on sessions methodically create “wins” for the user at each step. Our deployments succeed because the training makes the users capable, confident, and enthusiastic about the “new way.”

Focus on the Risks, Not the Costs

Hardware and software, plus related logistics, make up 90% of a deployment’s costs and get most of management’s attention. But your people and their issues make up 90% of risks! Most of the failed deployments we’ve seen have occurred because of poor or inadequate training. Focus on the people issues, and the risk disappears.